ORDER STATUS

How do I change quantities or cancel an item in my order? 

Click the “Account/Login" link at the top right-hand side of our site to view orders you have placed to indicate the status of your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order? 

Click the “Account/Login" link at the top right-hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers (USPS), click the link to view the shipper’s status.

An item is missing from my shipment. 

Click the “Account" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

MY ACCOUNT

How do I create an account? 

1. Initiate your purchase checkout.

2. Enter your email address.

3. Create a new password.
   

   Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information? 

Click the “Account/Login" link at the top right-hand side of our site to edit your account information.

How much is my shipping? 

Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

• Standard ($8)

• Expedited ($20)

• Express ($30)

I forgot my password. 

Click the “Account/Login" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product? 

Please click here for more information on returning an item.I received the wrong product. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy? 

lease see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

 Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Account/Login" link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 48-72 hours of shipment.

INTERNATIONAL SHIPPING

Do you ship to my country? 

Please create an account by clicking the "My Account / Order Status" link at the top right-hand side of our site. During signup, we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

What are my payment choices? 

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges? 

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

 Please see our Terms & Conditions for complete details regarding our return policy.

GUARANTEES

Privacy Policy 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

PRICING AND BILLING

Do I have to pay sales tax? 

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges. 

Click the “Account/Login" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice. 

Click the "My Account / Order Status" link at the top right-hand side of our site to print invoices.

When will my credit appear on my account? 

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged? 

Your credit card will be charged within 24 hours prior to shipment of your item(s).

BUYER'S GUIDE

How do I buy/redeem a gift certificate? 

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate.

How do I find my product? 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, and bottom of our website. Easily click “Unblemished Apparel” in the top left side of your navigation bar. If you have any trouble locating a product, feel free to contact customer service for assistance.